Ordering Information

General Orders

Please Specify...

• Stock Orders- Color combination. for example: DP150, medicine red, medicine white, green.

• Custom Orders- Background color, imprint color(s), material, size, finishing and quality. For example: White background, 2-color imprint (blue and red), polyester knit,3x5', flag, 500 pieces.

Custom Orders

Artwork- All custom orders require either camera-ready artwork or vector artwork (.EPS or .AI); MAC form file translation to vector or additional art services may be required at an additional fee. Artwork up to 4MB can be e-mailed to info@flagmaster.org. Any files larger than 4MB should be uploaded to our server.

Over/Underruns- All custom imprint orders over 25 pieces are subject to +/- 10% over/underrun. Buyer will be invoiced accordingly.

Price quotations- for custom orders are good for 30 days after issuance of quote.

Production Time- Standard production time for most custom orders is approximately 2-3 weeks. Large orders may require additional time. For expedited service, additional charges may be incurred; contact factory.

Screen Charges- All screen charges are service charges; screens, plates and film remain property of FlagMaster. Screens, plates and film are stored for one year from date of invoice.

Sales Policies

Pricing- All prices are subject to change without notice. All prices are per item in USD$. In the event of a price increase customer will be notified prior to production/shipment. Minimum order is $25.00 (x).

Payment- All major credit cards accepted. Payment is due within 30 days of date of invoice. A late payment fee of 2% or maximum allowable by law may be applied to all overdue balances. Credit accounts may be extended based on size of order and credit ratings. Buyer agrees to pay all costs of collection, including reasonable attorney's fees, in the event that action be taken to collect unpaid balances.

Shipping- All costs of freight, transportation, mailing and insurance are the responsibility of the buyer. Merchandise is shipped bulk packed unless otherwise agreed by FlagMaster. Multiple drop shipments are available at a charge of $4.00 (V). Preferred carrier is UPS. Fed Ex and other freight companies available. Priority /expedited shipping available at an additional charge by carrier.

Volume Discounts- Special price quotations for large volume orders are available, contact factory.

Cancellations- All cancellations must be made in writing. Buyer remains responsible for all material, art and labor costs incurred up to notice of cancellation.

Returns Claims- for merchandise/returns must be made in writing. All returns must be authorized and may be subject to a restocking fee.

Disclaimer- All images depicted in this catalog represent FlagMaster craftsmanship and quality and are not intended to endorse specific products or services.